Please find details of our emergency contractors below. Contractors will only attend outside of office hours in cases of genuine emergencies. To log any maintenance issues that are not emergencies, please use our Street app as detailed below:
For consumers using iOS, use this link for the Apple App store: iOS app
āFor consumers using Android, use this link for the Google Play store: Android app
Please be aware that in some cases you will be required to pay the contractors up front, and as long as the contractor can confirm that you did not cause the problem, we will arrange reimbursement. This is necessary as contractors will not be able to confirm you live in a managed property when they attend.
If you’re unable to arrange attendance with one of the contractors listed below (i.e. they do not respond or they are unable to attend), then providing it is one of the genuine emergencies listed, you may source your own contractor. However, we will need to see evidence that you have contacted the below numbers in the first instance by phone / text and allowed for a reasonable response time.
Please ensure you receive a detailed invoice or receipt and provide to it to us as quickly as possible so that we may arrange reimbursement.
For England & West Wales, please contact head office onĀ lettings@isla-alexander.co.uk or 07421271450. For South Wales (CF & NP postcodes) please see the information below:
The following scenarios are considered to be genuine emergencies:
* Please note that we donāt consider no hot water or no heating to be a genuine emergency that requires an out-of-hours call-out. Even over festive periods, our Maintenance Team pick-up and progress such reports and will arrange for a contractor to attend as quickly as possible. Before reporting to us, please check if itās just that your boiler pressure needs topping up.
Monicol Heating & Gas ServicesĀ 07968 977796
The following scenarios are considered to be genuine emergencies:
Curley LocksĀ 07814814184
The following scenarios are considered to be genuine emergencies:
Starlight ElectricalĀ 02920 888606
The following scenarios are considered to be genuine emergencies:
JT Building & Property MaintenanceĀ 07718 067420